Dispatcher

As a Dispatcher, you are responsible for primary communication between customer service representatives and drivers. You will also answer and initiate telephone calls, create and process work orders, and maintain certain areas of the database. In addition, you will assist billing clerks with creation and processing of customer billing statements, as well as collecting and posting customer payments.

Key Position Responsibilities and Accountability

Maintain radio and on-board computer communication with drivers and other mobile units

• transmits same-day work orders and rerouting information to drivers
• receives and maintains information regarding driver location and status
• reports to residential and commercial route supervisors as necessary

Answer and initiate telephone calls

• initiate calls to customer at driver’s request
• provide information to the public regarding company services and rates

Create and process work orders

• prepare customer work orders, then post those orders to customer accounts
• assure timely communication of work orders to the drivers

Maintain certain areas of the database, such as SoftPak

Assist billing clerks as needed

Position Requirements

• High school diploma or equivalent
• Written and oral fluency in English needed to understand and prepare both written and oral instructions, and to communicate with a predominantly English-speaking customer and driver base
• Skill in communications for telephone and direct contact with the public
• Ability to effectively address customer concerns presented either directly or on the telephone
• Ability to accurately identify service requirements with a customer
• Arithmetic skill needed to accurately calculate rate adjustments for discounted or partial service
• Knowledge and skill to accurately input into both a computer and tablet, including 10-key entry, work order, billing and credit posting information
• Knowledge and skill training capacity to operate a radio dispatch unit
• Ability to organize and maintain a filing system
• Ability to prioritize and manage multiple tasks

Conditions of Employment

Candidates for this position must meet the above requirements and successfully pass pre-employment examinations, including a physical and drug screen and background check.

• Division/Department: Administration
• Reports to: Customer Service Manager
• Location: 8001 Table Rock Road in White City
• Employee Status: Regular, full time, 40-hour week, or regular part time
• Work Schedule: Formal workweek is from Sunday through Saturday. Scheduled work is 7:30 am to 4:30 pm. Additional work on other days may be required as needed. Workday includes 30 minutes unpaid meal period and two paid 15-minute breaks.
• Probationary Period: 3 months

Benefits

• Wages: TBD based on experience and qualifications
• Vacation: Refer to employee handbook for vacation vesting
• Benefits: Medical, dental and vision benefits for employees and dependents (see company benefit plan descriptions)

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