Trash Pickup Services
Trash Service at a Glance
Sign Up OnlineWeekly Pickup
Three Roll Cart Sizes
Options for Additional Garbage
Service Location and Rates
You will receive a bill every-other month for two months of service.
| Cart Size | Service Locations | Monthly Cost |
|---|---|---|
| 35 Gallon Cart | Inside City Limits | $24.49 |
| 65 Gallon Cart | Inside City Limits | $41.07 |
| 95 Gallon Cart | Inside City Limits | $57.65 |
| 35 Gallon Cart | Outside City Limits | $26.17 |
| 65 Gallon Cart | Outside City Limits | $44.43 |
| 95 Gallon Cart | Outside City Limits | $62.69 |
User Guide
Cart Sizes
Carts come in three sizes, shown here. You can change your service level once in a 12-month period at no charge.
Trash Basics
Because a robotic arm is used to empty your cart, there are a few key things to keep in mind to ensure collection.
- To ensure collection, please maintain a level-full cart with the lid closed. If your cart is over-full, additional fees may be incurred or your cart may be left un-serviced.
- Have your cart out by 6:30 am on your scheduled pickup day. Place the roll cart with the wheels flush against the sidewalk or shoulder — or up on the sidewalk if you have a bike lane — with the white arrows pointing toward the street.
- Trash inside the roll cart should be bagged and able to fall freely when emptied.
- Black lid roll carts are for trash only. No flammable items. No fluorescent bulbs or tubes. No ashes. And no oversized or heavy items, such as dirt, rocks or concrete.
- Keep the cart 3’ from other carts and clear from obstructions — including 10’ away from trees, basketball hoops and power lines. Carts should be spaced at least 5’ away from cars.
Additional Trash
If you have additional trash every now and then, use a standard 33-gallon plastic bag and set it next to your roll cart on trash day. The extra charge will be added to your account. Please make sure to double bag and seal the bags.
| Bag Size | Service Location | Cost Per Bag |
|---|---|---|
| 33 Gallon Bag | Inside City Limits | $6.12 |
| 33 Gallon Bag | Outside City Limits | $6.54 |
Small Quantities Instead of a Weekly Cart
If you don’t have enough trash to warrant weekly service, you can come by either of our customer service locations and buy a set of specially marked bags. Then, as needed, place the full bag (30 pound maximum) at the curb on your neighborhood’s pickup day. There’s no need to call ahead for scheduling. Please note that this service does not include curbside recycling.
| Prepaid Bags | Total Cost |
|---|---|
| 5 Bags | $60.32 |
| 10 Bags | $83.27 |
Too much trash for your cart?
When you have far too much trash for your cart or you have items that are too big and bulky to fit, you have options. Our At Your Service Junk Removal Program can come to you to haul away the big, hard-to-handle stuff. You can also bring larger things to the Transfer Station for easy disposal.
Materials Not Accepted
No Ashes
No Flammable Items
No Fluorescent Bulbs or Tubes
No Oversized or Heavy Items, Dirt, Rocks or Concrete
No Hazardous Materials (e.g, pool chemicals, paint, etc)
No Medical Waste
Residential Trash FAQs
What day of the week is trash day for my address?
Enter your address here and get the calendar for your neighborhood.
What day of the week is trash day for my address?
Enter your address here and get the calendar for your neighborhood.
Why didn’t the driver empty my trash cart?
If your roll cart wasn’t at the curb by 6:30 am, it may not have been out when the driver went by. We will take extra trash the following week — at no charge — to make up for what was missed by not having your cart out on time.
If your cart wasn't level-full – meaning there was trash sticking out of the top and the lid wasn't closed — "additional trash" fees may apply. Please remember that everything must fit completely inside the cart and the lid must be closed.
If your account is past due, we may temporarily suspend your service until payment is made. Once service is temporarily stopped due to non-payment, you will need to pay the balance in full to have service resumed. Please call our office at 541.779.4161 to bring your account current.
If your roll-cart was blocked by a vehicle, it’s not possible for the driver to empty the cart with the automated arm on the truck. Please keep your cart 5 feet from other carts and vehicles and 10 feet from any other obstacles.
Why didn’t the driver empty my trash cart?
If your roll cart wasn’t at the curb by 6:30 am, it may not have been out when the driver went by. We will take extra trash the following week — at no charge — to make up for what was missed by not having your cart out on time.
If your cart wasn't level-full – meaning there was trash sticking out of the top and the lid wasn't closed — "additional trash" fees may apply. Please remember that everything must fit completely inside the cart and the lid must be closed.
If your account is past due, we may temporarily suspend your service until payment is made. Once service is temporarily stopped due to non-payment, you will need to pay the balance in full to have service resumed. Please call our office at 541.779.4161 to bring your account current.
If your roll-cart was blocked by a vehicle, it’s not possible for the driver to empty the cart with the automated arm on the truck. Please keep your cart 5 feet from other carts and vehicles and 10 feet from any other obstacles.
How do I sign up for automatic payments?
Easy, just click here and follow the instructions.
How do I sign up for automatic payments?
Easy, just click here and follow the instructions.
How do I sign up for electronic billing?
Go to the Pay My Bill tab and log into your account (or create a new secure login if you don’t have an online account). Once logged in, click on the Billing Options button. A window will pop up that shows the options for bill delivery. Click the “On/Off” switch next to the Email Notifications listing to select that option. Then click “OK” to save your changes. That’s all there is to it. You can also call our Customer Service Department at 541.779.4161 during normal business hours and a representative can update your billing option.
How do I sign up for electronic billing?
Go to the Pay My Bill tab and log into your account (or create a new secure login if you don’t have an online account). Once logged in, click on the Billing Options button. A window will pop up that shows the options for bill delivery. Click the “On/Off” switch next to the Email Notifications listing to select that option. Then click “OK” to save your changes. That’s all there is to it. You can also call our Customer Service Department at 541.779.4161 during normal business hours and a representative can update your billing option.
My roll cart is damaged. How do I get it fixed?
If your roll cart is damaged or no longer usable, just give us a call at 541.779.4161, Monday through Friday from 8:30 am to 4:30 pm. You can also send us an email (be sure and include your full name and service address) or complete and submit this online form.
My roll cart is damaged. How do I get it fixed?
If your roll cart is damaged or no longer usable, just give us a call at 541.779.4161, Monday through Friday from 8:30 am to 4:30 pm. You can also send us an email (be sure and include your full name and service address) or complete and submit this online form.
Are there any holidays that affect my trash and recycling pickup schedule?
Yes. Drivers have Christmas Day and New Year’s Day off to spend time with their families. These are the only two holidays that affect the regular schedule. In the fall of each year, you will receive information on upcoming holiday schedule changes.
Are there any holidays that affect my trash and recycling pickup schedule?
Yes. Drivers have Christmas Day and New Year’s Day off to spend time with their families. These are the only two holidays that affect the regular schedule. In the fall of each year, you will receive information on upcoming holiday schedule changes.
How do I report a missed pickup?
To report a missed trash, recycling or yard debris pickup, please call 541.779.4161 or contact us and a customer service representative will be happy to help you. Phone hours are Monday through Friday from 8:30 am to 4:30 pm.
How do I report a missed pickup?
To report a missed trash, recycling or yard debris pickup, please call 541.779.4161 or contact us and a customer service representative will be happy to help you. Phone hours are Monday through Friday from 8:30 am to 4:30 pm.
Do I need to call first if I need to set out additional trash?
No. If you have additional trash every now and then, use a standard 33-gallon plastic bag and set it next to (not on) your roll cart on trash day. The extra charge will be added to your account. If you find that you consistently have extra trash, you may want to consider a larger trash roll cart size. Please note that if you’re a tenant, only the landlord can authorize the pickup of extra trash or switch to a larger cart size, as the account is in their name.
Do I need to call first if I need to set out additional trash?
No. If you have additional trash every now and then, use a standard 33-gallon plastic bag and set it next to (not on) your roll cart on trash day. The extra charge will be added to your account. If you find that you consistently have extra trash, you may want to consider a larger trash roll cart size. Please note that if you’re a tenant, only the landlord can authorize the pickup of extra trash or switch to a larger cart size, as the account is in their name.
Can I pay my bill online?
Yes you can! You can make a one-time payment using a debit card or Visa, MasterCard or Discover card. Or you can sign up for autopay to have your Rogue Disposal & Recycling bill automatically paid — via debit, credit card or checking account.
Can I pay my bill online?
Yes you can! You can make a one-time payment using a debit card or Visa, MasterCard or Discover card. Or you can sign up for autopay to have your Rogue Disposal & Recycling bill automatically paid — via debit, credit card or checking account.
What options do I have for paying my bill?
We accept Visa, MasterCard and Discover credit carts, debit cards and personal checks. For cash, you can pay in person at our Customer Service Offices:
- One West Main, Suite 401 in downtown Medford
- 8001 Table Rock Road, White City at the Transfer Station
We also offer a one-time and automatic monthly bill pay. To make a payment or sign up for autopay, click here.
What options do I have for paying my bill?
We accept Visa, MasterCard and Discover credit carts, debit cards and personal checks. For cash, you can pay in person at our Customer Service Offices:
- One West Main, Suite 401 in downtown Medford
- 8001 Table Rock Road, White City at the Transfer Station
We also offer a one-time and automatic monthly bill pay. To make a payment or sign up for autopay, click here.
ADDITIONAL RESIDENTIAL SERVICES
Recycling
Learn more about red-lid curbside recycling — included when you have trash service.
Yard Debris
Looking for an easy way to recycle grass clippings, floral trimmings, leaves and weeds?
Junk Removal:
At Your Service
Need help removing an old mattress, appliance, sofa or other heavy, oversized item? We can help.
Dumpster Rental
Temporary dumpster rental is a great way to tackle clean-up jobs. Choose from three sizes.
Tenant Services
Interested in services beyond what the landlord provides? Several options are available.
Medical Waste
We make it easy to safely dispose of medical waste — including sharps and hypodermic needles.
Confidential Shredding
Rogue Shred offers two great solutions for affordable personal document destruction.
Electronics Recycling
You can bring TVs, computers and other household electronics to the Transfer Station to be recycled.